Kenneth Jackson

415 Morgan Falls Road

Sandy Springs, GA 30350

Home Telephone: 770-730-0328

Wireless Telephone: 770-882-1596

kencjackson@yahoo.com





This extremely personable, outgoing, yet business-wise individual is currently seeking an organization to put customer/client friendly skills to good use. It has been said that I am a team player with the assertiveness and self-motivation to get positive results with the tasks that are brought before me.



EMPLOYMENT HISTORY



March, 2006 – Present Personalized Management Associates, Marietta, GA

IT Recruiter/Consultant – As an independent contractor, prospect for and acquire new business opportunities. Perform sales visits to educate customers about services provided and explain contract terms to obtain signoff during closing process. Perform candidate searches to recruit, interview, and place qualified individuals for positions. Act as professional consultant, spearheading company’s transition into IT recruiting industry.



October 2005 – May 2007 Enfission, Inc., Northern VA, Atlanta, GA

Marketing and Promotions Representative – Assist in marketing of Zipfizz, a vitamin-based energy and performance drink. Provide product information to customers while doing product demonstrations and presentations at designated Northern Virginia and Atlanta, GA locations. Train new promotional representatives on the processes, policies, and proper set up of demonstrations for maximum exposure and customer reaction. Ensure sales goals are met and exceeded during promotional tours.



July, 2003 – March, 2006 Answers, Inc., Dulles, VA

Assistant Operations Manager – Responsible for conducting bus accountability and operational status upon start of shift. Assigned Field Supervisors as needed for accident/incident investigations and reporting, route observation, spot vehicle, driver, and ridership inspections. Completed required reports generation as well as driver scheduling. Oversaw dispatching, driver/vehicle rotation, training of drivers, field supervisors, and dispatchers for proper safety and/or emergency procedures and special action tasks. Ensured enforcement of company, state, and federal guidelines were followed for commercial drivers and vehicles.



July, 2002 – July, 2003 Washington Metro Area Transportation Auth., Washington, DC

Bus Operator - Operate buses and provide a safe and efficient means of transportation for customers. Provide travel information and announce service changes to customers in a courteous manner.



September, 2000 – October, 2001 Sprint PCS, Herndon VA

Customer Care Representative - Provisioned services onto customer’s accounts. Investigate and satisfactorily rectify billing issues. Provide assistance to World Wide Web site questions. Assist customers with trouble-shooting, programming, and compatibility issues with wireless telephone equipment. Upselling of wireless equipment, accessories, and services to current customers in a sales capacity.



April, 1999 – July, 2000 Network 1 Financial, McLean, VA

Technical Support Representative/Team Lead - Provisioned services on customers’ accounts. Investigated and rectified billing issues to customers’ satisfaction. Provided assistance on Web site questions. Assisted customers with trouble-shooting, programming, and compatibility issues pertaining to electronic processing equipment. Processed ACH information for merchant transactions in an e-commerce environment.



September, 1998 – March, 1999 AT&T Wireless Services, Pittsburgh, PA

Customer Care Representative - Provisioned services on customers’ accounts. Migrated customers to beneficial rate plans and equipment purchases. Retained dissatisfied customers. Investigated and rectified billing and coverage issues to customers’ satisfaction, using trouble tickets and communication devices when contact with field technicians was warranted.



December, 1996 – August, 1998 Touch of Class, Pittsburgh, PA

Owner/Stylist - Owned and operated a unisex hair, nail care, and sportswear boutique. Assisted with hiring process, accounts payable, marketing, billing, merchandising, payroll, and store management.



February, 1992 – October, 1996 New York City Transit Authority, Brooklyn, NY

Revenue Train Conductor - Provided travel information to passengers. Made proper announcements of stations and connection points. Oversaw the safe operation of commuter trains by the train operators.



LICENSES HELD

Current CDL Class B Driver's License

Endorsements Acquired: P – Passenger, H – Hazardous Materials, N – Tank Vehicle



Education

Morgan State University, Baltimore, MD

Dates Attended: 9/84 – 5/86

Major: Business Administration